We are seeking an e-commerce assistant to join our team! You will be responsible for supporting the day-to-day operations of our business. You will work closely with the e-commerce manager to ensure that all aspects of the business are running smoothly and efficiently.
This is an ideal role for someone who is looking to gain exposure and experience in the e-commerce industry. You will work across various departments of the business, including customer support, warehouse, marketing and operations.
Key Responsibilities:
- Provide exceptional customer support through various channels, including Facebook, Instagram, emails, live chat, and phone
- Assist with warehouse operations, including pick, pack, and dispatch of orders
- Manage the Facebook community and provide updates on new products and promotions
- Assist in filming creative tiktok content and ‘behind the scenes’ content for repurposing across social media channels
- Conduct website audits, update product pages and collections, and assist with app audits
- Perform data-entry tasks for launching new products and implementing SEO improvements on the website
- Collect and analyse product feedback to improve customer experience and drive sales
