Refund & Return policy

At ECO. we don't want to mess around with confusing return policies and portals. If you believe you have a faulty product and it is under our 12-month warranty, please email enquiries@ecomodernessentials.com with your order number and a video of the faulty product. Our customer experience team will replace or refund faulty products immediately for you.

Here at ECO. we want you to be 100% satisfied with your purchase which is why we offer a happiness guarantee policy! This means that if you are not completely happy with your order, you are welcome to return the products for a refund or store credit.

• Unused & unopened items - If you change your mind after you receive your products and no longer want to use them, return them to us within 30 days for a full refund! (Please note the cost of your return label will be deducted from your refund)
• Open/Used Items - If you have used your products and no longer want to keep them, return them to us within 30 days to receive a store credit of your purchase price. (Please note the cost of your return label will be deducted from your refund/store credit)

Items purchased on sale can not be returned under the happiness guarantee.

 To lodge a Happiness Return, please email us at enquiries@ecomodernessentials.com with the following details:

• Your order number and the email address used to place your order
• The item/s you’d like to return
• The reason for your return
• Any relevant photos showing the issue or condition of the item/s
• Whether you’d prefer a store credit or refund

 Once we’ve received your email, our team will review your request and get back to you   with the next steps.

All ECO. accessories are covered under our 12-month warranty. The warranty starts from the date of purchase. If your product becomes faulty within this time frame, please contact our customer experience team on enquiries@ecomodernessentials.com with your order number and issues.

Due to the fast turnaround of our warehouse we are unable to add items to any orders once placed, this ensures that all our customers receive their parcels as fast as possible.

If you fail to collect your item from the post office it will be returned to our head office. If you would like this reshipped to you we will charge you a shipping fee of $10 to do so.

If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this.