Refund & Return policy

Happiness Guarantee Policy

Here at ECO. we want you to be 100% satisfied with your purchase which is why we offer a happiness guarantee policy! This means that if you are not completely happy with your order, you are welcome to return the products for a refund or store credit.

The nitty gritty: 

  1. Unused & unopened items

If you change your mind after you receive your products and no longer want to use them, return them to us within 30 days for a full refund! (Please note the cost of your return label will be deducted from your refund)

  1. Open/Used Items

If you have used your products and no longer want to keep them, return them to us within 30 days to receive a store credit of your purchase price. (Please note the cost of your return label will be deducted from your refund/store credit)

Items purchased on sale can not be returned under change of mind/happiness guarantee. 

How to return:

  1. Lodge a return using our online returns portal
  2. Enter in your order number and email address used when placing the order
  3. Select item/s you wish to return and why
  4. Select your refund option (store credit, exchange, or refund) and confirm return
  5. Hang tight your return label will be emailed to you. 

    Faulty Items

    If for any reason your product is faulty or broken please contact us at we may be able to offer troubleshooting options or alternatively arrange an exchange/refund. 

    Customers are liable for any postage return charges unless we deem the goods to be faulty or broken. Unfortunately we cannot receive any claims after 30 days of you receiving your goods. 

    Order Edits

    Due to the fast turnaround of our warehouse we are unable to add items to any orders once placed, this ensures that all our customers receive their parcels as fast as possible.

    Unclaimed/Returned Parcels

    Unclaimed: if you fail to collect your item from the post office it will be returned to our head office. If you would like this reshipped to you we will charge you a shipping fee of $10 to do so.

    Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this. 

    Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $8 refund/admin fee applied.