Shipping & Returns

Costs and Delivery Estimates

All orders placed before 12pm AEST Monday-Friday will be shipped same day, orders placed after 12pm AEST will be shipped the next business day.

Australia:
Free standard shipping on all orders over $20!  Shipping charges for orders under $20 will be calculated at the checkout. 
Orders placed before 12pm Monday-Friday will be shipped same day, orders placed after 12pm will be shipped the next business day. Express Post will be delivered 1-2 days from the date of dispatch. 

East coast estimate 1-5 business days

West coast estimate 4-10 business days. 

United States, New Zealand, Canada, United Kingdom & Singapore:

Free standard shipping on all orders over $20!  Shipping charges for orders under $20 will be calculated at the checkout

Location	Delivery Estimate
United States	5-10 business days
New Zealand	5-10 business days
Canada	6-10 business days
United Kingdom	6-10 business days
Singapore	6-10 business days

 

Rest of the world:

Free standard shipping over $150! Orders under $150 have a shipping fee of $20. Delivery is estimated 5-10 business days.

Worldwide Policies

If any issues are faced with your order we will contact you immediately by phone or email, as the customer it is your responsibility to provide accurate and timely information for delivery.  

Returns

If for any reason your product is faulty or broken please contact us at enquiries@ecomodernessentials.com and we will contact you with further details to arrange an exchange or return. Customers are liable for any postage return charges unless we deem the goods to be faulty or broken. Unfortunately we cannot receive any claims after 30 days of you receiving your goods. 

Not happy? Check out our 100% Happiness Guaranteed Policy. 

Don't see your country listed or having trouble checking out? Contact us at enquiries@ecomodernessentials.com and we can help.

 

Unclaimed/Returned Parcels

Unclaimed: if you fail to collect your item from the post office it will be returned to our head office. If you would like this reshipped to you we will charge you a shipping fee of $10 to do so.

Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this. 

Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $8 refund/admin fee applied. 

Duties and Taxes on overseas shipments

The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders we send outside of Australia may be subject to import taxes, customs duties and fees that are levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient and unfortunately we have no control over these charges, nor can we predict what they may be. Customs policies do vary widely from country to country and you should contact your local customs office for more information on this matter.