Costs and Delivery Estimates
Please check our update page for dispatch time updates
All orders placed before 12pm AEST Monday-Friday will be shipped same day, orders placed after 12pm AEST will be shipped the next business day.
Australia:
Free standard shipping on all orders over $20! Shipping charges for orders under $20 will be calculated at the checkout.
Orders placed before 12pm Monday-Friday will be shipped same day, orders placed after 12pm will be shipped the next business day. Express Post will be delivered 1-2 days from the date of dispatch.
East coast estimate 1-5 business days
West coast estimate 4-10 business days.
United States, New Zealand, Canada, United Kingdom & Singapore:
Free standard shipping on all orders over $20! Shipping charges for orders under $20 will be calculated at the checkout
| Location |
Delivery Estimate |
|
United States
|
5-10 business days
|
|
New Zealand
|
5-10 business days
|
|
Canada
|
6-10 business days |
|
United Kingdom
|
6-10 business days
|
|
Singapore
|
6-10 business days
|
Rest of the world:
Free standard shipping over $150! Orders under $150 have a shipping fee of $20. Delivery is estimated 5-10 business days.
Worldwide Policies
If any issues are faced with your order we will contact you immediately by phone or email, as the customer it is your responsibility to provide accurate and timely information for delivery.
Unclaimed/Returned/Lost Parcels
Unclaimed: if you fail to collect your item from the post office it will be returned to our head office. If you would like this reshipped to you we will charge you a shipping fee of $10 to do so.
Incorrect Address: If you enter the wrong address on your parcel and it is returned to us you will need to pay a $10 shipping fee for us to resend this.
Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $8 refund/admin fee applied.
Lost Parcels: If your shipment has been lost in transit please contact our customer service team. We will lodge a query with the shipping carrier to locate your parcel, please note it can take up to 4 working days to receive a response. If your parcel cannot be located we will arrange a replacement to be sent out to you.
Duties and Taxes on overseas shipments
The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders we send outside of Australia may be subject to import taxes, customs duties and fees that are levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient and unfortunately we have no control over these charges, nor can we predict what they may be. Customs policies do vary widely from country to country and you should contact your local customs office for more information on this matter.
