FAQ - ECO. Modern Essentials

FAQ

We often are asked how we can make such high quality products so affordable. We believe in investing in our ingredients & not fancy packaging or expensive advertising. Many of our customers return because they love the quality, results & value of ECO. products & many find us through recommendation! We are TGA, GMP, ACO. Certified Organic approved for quality assurance.

ECO. conducts internal testing and third party testing on our oil quality. To obtain copies of our GCMS or QA reports please email us at enquiries@ecomodernessentials.com with the oils/reports you require for peace of mind.

ECO is a cruelty free company. We do not test our ingredients, product prototypes or finished products on animals and we work closely with our ingredient suppliers to ensure they are aware of our company value & policies & are certified for ethical sourcing code compliance.

Essential oils are a mixture of natural chemical compounds specific to the plant family that the oil is derived from. Although our essential oils are pure and natural, they can be very potent if ingested incorrectly. 

 

Ingestion of essential oils should only be done if you have extensive knowledge of oils and the correct dosages. If you are ever in doubt, please contact a health practitioner or Aromatherapist.

No, ECO. products do not contain parabens.

Essential oils can be toxic for pets. Never leave bottles open or in reach of animals. Each pet will differ, so please use caution when diffusing oils around pets. Watch out for changes in their behaviour, such as leaving the room while oils are burning or changes in eating habits. If you notice changes then we recommend to stop using that particular oil.

 

These oils are known to contain phenols and be toxic to cats/dogs: Peppermint oil, Citrus oils (including Lemon oil), Tea Tree oil, Pine oil, Eucalyptus oil, Cinnamon oil, Ylang Ylang oil.

 

The higher the concentration of essential oil, the greater the risk to your pet. If your pet ingests any oils accidentally, go to the veterinarian immediately.

Our essential oils and face serums are vegan. However, we cannot 100% guarantee our cleansers and cream products are due to the sourcing of the raw material ingredients.

Aromatherapy and the use of essential oils can be a great support for an expecting mother, with benefits including pain relief, calming, sleeping, energy and mental grounding. However there are also some warnings that you should consider before using essential oils in your pregnancy journey. 

 

The golden rules of Aromatherapy during pregnancy

If you have had difficulties falling pregnant or if you have had a history of complicated pregnancies or miscarriages avoid using essential oils during the first trimester unless you are under the supervision of a qualified practitioner. Dilute essential oils to 1% in a massage blend. Low dilutions are recommended because the expectant mother may experience a heightened sense of smell and find a stronger blend too overwhelming. Secondly, there is good evidence to suggest that essential oil molecules can cross the placenta and some essential oils in large concentrations may not be healthy for the baby. Use your increased sense of smell to advantage and inhale each essential oil before use. You will know immediately if the oil is suitable for you as it will smell obviously wonderful or unpleasant. Note: essential oil preferences may change throughout your pregnancy.

 

COMMONLY USED ESSENTIAL OILS TOAVOID DURING PREGNANCY:

•Atlas Cedarwood (Cedrus atlantica)

•Basil

•Clary Sage*

•Eucalyptus

•Fennel*

•German Chamomile (Chamomillia recutita)

•Juniper Berry

•Marjoram*

•Myrrh

•Nutmeg*

•Peppermint*

•Rose*

•Rosemary

•Sage

•Spearmint

•Vetiver

•Wintergreen

•Yarrow

 

*Safe to use in the last few weeks of pregnancy and during labour if desired.

 

Essential oils can gently enhance an expectant mothers’ journey, both physically and emotionally, during this special time of change in her life. Aromatherapy can be used in all stages of pregnancy from easing morning sickness and aching muscles to labour preparation and support during the delivery. The oils listed below are considered safe and beneficial for pregnant women.

 

ESSENTIAL OILSFOR PREGNANCY:

Bergamot, Black Pepper, Clove Bud, Frankincense, Geranium, Ginger, Lavender, Lemon/ LIme, Orange, Mandarin, Neroli, Sandalwood & Ylang Ylang.

 

HELPFUL OILS FOR PREGNANCY CONCERNS:

Muscle aches: Lavender, Ginger, Black Pepper, Roman Chamomile, Frankincense, Clove

Constipation: Lavender, Black Pepper, Orange, Mandarin

Indigestion: Roman Chamomile, Mandarin, Ginger, Orange, Black Pepper, Lime

Morning sickness: Ginger, Lemon, Orange

Stress: Lavender, Ylang Ylang, Neroli, Sandalwood, Bergamot, Frankincense, Geranium

Uterine tonic for labour preparation: Peppermint, Jasmine, Clary Sage, Clove, Palmarosa, Fennel, Nutmeg - massage abdomen and lower back during the last 2 to 3 weeks of pregnancy.

Labour pains and contractions: Lavender, Clary Sage, Black Pepper, Geranium, Marjoram, Clove, Nutmeg, Jasmine, Frankincense, Peppermint, Ginger

 

Why is there conflicting information about the essential oils I can use during pregnancy?

Even amongst very prominent and respected Aromatherapists there are different opinions about the safety of using certain essential oils during pregnancy. Some essential oils are thought to have the effect of promoting menstruation or regulating hormones and although there is no evidence to suggest that these oils would affect a pregnancy we cannot be sure, so for now avoiding these essential oils is prudent. For safe self-care choose essential oils from the list above. Please always seek medical advice for use of essential oils during pregnancy.

 

Face & body products 

Most ECO. products are safe for pregnancy; one exception is the Vitamin A serum as it contains Retinol, which is not recommended for pregnancy.

BABIES (0 to 24 months)

Essential oils are considered too strong for use on a baby’s skin and a little overwhelming on their developing systems.  We can still use aromatherapy in the form of tea or in a diffuser.

Bath Time

To soothe irritated skin and cranky moods, add Chamomile or Lavender tea to their bath. Brew a strong pot using the dried herb and strain before adding to your baby’s bath water.

Tummy Troubles

If your baby is breastfeeding you can try drinking Fennel, Peppermint or Chamomile tea which will dilute into your breast milk and help ease your baby's windy, sore tummy.

Dry Skin

A massage using a good quality olive oil is a useful remedy for flaky skin and cradle cap.

Sweet Dreams

A diffuser in the bedroom to gently fill the air with aroma creates a restful and calming space. Add 5 drops to the diffuser and diffuse for up to 30 minutes around bedtime. Neroli, Chamomile, Lavender or Mandarin are soothing and relaxing choices.

 

CHILDREN (2 to 8 years)

Children love aromatherapy and will make it abundantly clear which oils they like the best.  Use a low dilution of 1% when applying to your child’s skin. Stick to the gentler essential oils such as Lavender, Rose, Mandarin, Sandalwood, Chamomile, Spearmint, Lemon, Orange, Lemon Myrtle and Neroli. You can also learn more about our ECO. Little range which is formulated and safe for children.

Bubble Bath

Who doesn’t love a bubble bath? You can make your own by blending 20 drops of essential oil to 100mls of liquid castile soap.  Castile soap is made using olive oil and has skin nourishing properties. Neroli, Rose, Sandalwood, Chamomile, Lavender or Mandarin essential oils are gentle on the skin and help with relaxation and ease upsets.

Massage

Many children enjoy a massage before bed. A beautiful space for parents and children to bond, massage can help calm the mind and body and if done regularly can become a signal for your child to sleep.  Use a 1% dilution; 2 drops of essential oil to 10mls of carrier oil. Pick a blend from Neroli, Rose, Chamomile, Lavender or Mandarin. Older children enjoy choosing their favourite oils for you to use.

 Diffuser

An energising blend starts the day with joy and zest for the whole family. Energising morning oils include Lemon, Orange, Lemon Myrtle, May Chang and Spearmint. Blending Tip: Add a few drops of a grounding oil to take the sharp aroma out of a citrus blend. Try Geranium, Ylang Ylang, Cedarwood or Lavender. To disinfect the air when family members have a cold diffuse Lime or Lemon Myrtle to prevent the bug from spreading.

Organic means that chemicals or toxins are not used in the manufacture or production of a product. We have many Certified Organic Face & Body Products, which will be clearly stated in the name or product description. ECO. Certified Organic products are certified organic by the ACO, Australian Certified Organic; Australia’s largest certifier for organic & biodynamic products.

The term therapeutic grade isn’t actually a recognised Essential Oil standard - there’s no regulating organisation that monitors it. So yes, we could say that we are therapeutic grade but that could be a little misleading as there’s no real definition for it! We prefer to confirm that our oils are 100% pure essential oils, that are true to botanical species and contain no synthetics or nature identicals.

ECO. essential oils are 100% pure. They are of a very high quality & are used by everyday consumers & professional practitioners globally.

ECO. products are produced in manufacturing facilities that have achieved the highest standards available for cosmetics in Australia, they are TGA compliant, GMP compliant, Australian Certified Organic and audited frequently to maintain this high standard.

ECO. is a natural skin care range based on pure essential oils, plant extracts & vitamins. These ingredients are active & promote response in the skin (which is what we want to improve our skin health & appearance!) If you have sensitive or sensitised skin, we recommend you slowly introduce new products into your regime, one product at a time. This will give your skin time to adjust. Timing may vary for this; you know your skin better than anyone! You can test patch on your inner elbow or behind your ear before using products. Apply a small amount & leave as long as it normally takes for your skin to respond, or for 24 hours. If you experience any uncomfortable sensations, such as stinging or burning, wash off immediately & contact your place of purchase.

ECO. products are perfectly safe & suitable for all ages. We have certified organic products suitable for teenagers to anti-ageing for mature skins. If you aren’t sure which product is suitable for you and your skin, please email enquiries@ecomodernessentials.com and we will be happy to guide you.

ECO. Vitamin C Serum contains 2% Vitamin C in the form of Ascorbyl Tetraisopalmitate. A lipid soluble form of Vitamin C, able to penetrate oils (or lipids) as well as water for deeper penetration into the skin's layers. It also does not sting on application, as it does not require a low pH to penetrate. It is also a stable form of Vitamin C, therefore works as an antioxidant long after you apply & has a longer shelf life. Even though the percentage seems low at 2%, this form of Vitamin C is active & combines with other effective ingredients in the serum to deliver results.

ECO. Vitamin A serum contains .5% Retinol. Retinol is a whole form of the Vitamin A molecule. This is one of the most active forms of Vitamin A obtainable over the counter & a potent antioxidant. Vitamin A is naturally found in our body & contributes to healthy vision, bones, immune function & healthy functioning skin. It is a direct skin cell communicator, so vital to “normalise” cell function. It communicates to a skin cell to behave like a young, healthy functioning cell & therefore addresses many skin conditions & concerns; pigmentation, fine lines, wrinkles, loss of elasticity & acne. The overall appearance of the skin is improved. It is not advisable to use Retinol in pregnancy.

All ECO. products are made in Australia, however not all ingredients are sourced from Australia. Due to climatic, geographic & season availability reasons, all ingredients may not be obtained in Australia. Our essential oils are sourced from countries where the plant material grows best climatically & seasonally and that contain the best active constituents to perform accordingly to the high standards we set. The ingredients are sourced from countries aligned with our manufacturing ethical sourcing code compliance & Quality Assurance standards. You can view all of our ingredients sourcing in our ingredients glossary.

ECO. Peppermint oil is a pure oil that contains menthol, which naturally holds inherent therapeutic properties. It will crystallise in cooler temperatures, which is a natural process. To liquefy, run the outside of the bottle under warm water and swirl the contents, which should bring it back to its normal state.

The Therapeutic Goods Administration is the regulatory body for therapeutic goods in Australia. It is a Division of the Australian Department of Health established under the Therapeutic Goods Act 1989. TGA listed are all unscheduled medicines with well-known low-risk ingredients, usually with a long history of use, such as vitamin and mineral products or sunscreens. These are assessed by the TGA for quality and safety but not efficacy. 

  

ECO. Anxiety Blend essential oil is TGA listed. This allows us to make the following claims;

Therapeutic benefits:

•Relieve symptoms of mild anxiety

•Help maintain emotional wellbeing

•Promote body relaxation

•Enhance body adaptation to stressIncrease vitality 

•Improve sleep quality

 

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FAQ Rewards

Simply login to your account here to view your ECO Rewards.

At the checkout you will be able to select how many points you want to redeem for $ off your order. 80 points = $1 off your order. *You will not be able to redeem your points if using any other promotion or discount code.

Send us an email at enquiries@ecomodernessentials.com with all the details and we will refund your points.

If you cancel an order or ask for a refund, your associated rewards points will be removed from your balance.

Points expire 12 months after they are earned. Make sure you make the most of your points early on!

ECO. Vip tiers are calculated by the $ amount you spend on ECO. orders within the calendar year. Once you reach a tier, this will be your VIP status for the remainder of the current calendar year and also the following year. For more info on VIP tiers click here.

On your account page, there is a purple button on the bottom left hand side that says ‘ECO. Rewards’ - by clicking this you will be able to access the rewards widgets which shows your current points, and how many points you have earned for each activity (signing up, sharing on Facebook, placing an order etc).

In your rewards widget you will be able to view any free gifts you are eligible for based on your VIP status. To redeem a free gift, copy the discount code from the rewards section, add the free product to your cart and then apply the discount code at the checkout.

Yes as soon as you start your loyalty account you will start earning points. Learn more about how to earn points here.

FAQ Subscription Boxes

You can cancel at anytime by logging into your account and requesting cancellation. Alternatively, you can email us at enquires@ecomodernessentials.com and we will cancel your subscription. Your subscription will continue to renew indefinitely until cancelled.
Note: You will need to cancel prior to next payment being debited.

Yes sure can! Purchasing a single box is a great way to trial the Aromatherapy Ritual Box or ECO. Oil Club and get an insight into what the subscription would look like. You are free to subscribe at any time afterwards to receive the next box.

You can log into your account and update your address or payment details at any time. Alternatively, you can email us at enquires@ecomodernessentials.com and we will update your details

That’s such a great gift idea! If you wish to gift the Aromatherapy Ritual Box or ECO. Oil Club to someone, simply enter your own payment details and enter the recipient's postal address. If you wish to add a handwritten note, email us at enquiries@ecomodernessentials.com and we will include it in the first box you.

Unfortunately, as the subscription boxes are such great value, discount codes cannot be applied.

ECO. Ritual Box

When you subscribe to the Aromatherapy Ritual Box, you will receive a new box every 3 months (this is 4 times per year). The box will be shipped at the time you subscribe and from there, every first day of the new season. The payment of $100 will be directly withdrawn from your account on the first day of the new season.

The payment will be withdrawn from your account on the date of order placed. If you miss the cutoff for the box, you will still be able to order up until the end of the month. If you place your order after the shipping month, you will auto-subscribe to our next season box.

Autumn: 1st March

Winter: 1st June
Spring: 1st September
Summer: 1st December

ECO. Oil Club

When you subscribe to the ECO. Oil Club, you will receive a new box every 2 months (this is 6 times per year). The box will be shipped at the time you subscribed and from there, every 2 months from that date. (eg. if you order on the 1st, the next box will be shipped in 2 months time on the 1st. If you order on the 15th, the next box will be shipped in 2 months time on the 15th.) The payment of $50 will be directly withdrawn from your account on this day.