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FAQ

ECO is a cruelty free company. We do not test our ingredients, product protoypes or finished products on animals and we work closely with our ingredient suppliers to ensure they are aware of our company value & policies & are certified for ethical sourcing code compliance.

Essential oils are a mixture of natural chemical compounds specific to the plant family that the oil is derived from. Although our essential oils are pure and natural, they can be very potent if ingested incorrectly. 


Ingestion of essential oils should only be done if you have extensive knowledge of oils and the correct dosages. If you are ever in doubt, please contact a health practitioner or aromatherapist.

No, ECO. products do not contain parabens.

Essential Oils can be toxic for pets, never leave bottles open or in reach of animals. Each pet will differ, so please use caution when diffusing oils around pets. 

Watch out for changes in their behaviour, such as leaving the room while oils are burning or changes in eating habits. If you notice changes then we recommend to stop using that particular oil. 

Essential Oils Potentially Toxic to pets:
These oils are known to contain phenols and be toxic to cats/dogs
Peppermint oil, Citrus oils (including lemon oil), Tea Tree Oil, Pine oil, Eucalyptus oil, Cinnamon oil, Ylang ylang oil.
The higher the concentration of essential oil, the greater the risk to your pet. If your pet ingests any oils accidentally, go to the veterinarian immediately.

Our essential oils and face serums are vegan, however we cannot 100% guarantee our cleansers and cream products are, due to the sourcing of the raw material ingredients.

Organic means that chemicals or toxins are not used in the manufacture or production of a product. We have many Certified Organic Face & Body Products, which will be clearly stated in the name or product description. ECO. Certified Organic products are certified organic by the ACO, Australian Certified Organic; Australia’s largest certifier for organic & biodynamic product.

The term therapeutic grade isn’t actually a recognised Essential Oil standard - there’s no regulating organisation that monitors it so yes we could say that we are therapeutic grade but that could be a little misleading as there’s no real definition for it! We prefer to confirm that our oils are 100% pure essential oils, that are true to botanical species and contain no synthetics or nature identicals 🌱

The ECO. essential oils are 100% pure. They are of a very high quality & are used by everyday consumers & professional practioners globally.

ECO. products are produced in manufacturing facilities that have achieved the highest standards available for cosmetics in Australia, they are TGA compliant, GMP Compliant, Australian Certified Organic and audited frequently to maintain this high standard.

ECO. is a natural skin care range based on pure essential oils, plant extracts & vitamins. These ingredients are active & promote response in the skin (which is what we want to improve our skin health & appearance!) If you have a sensitive skin, we recommend you slowly introduce new products into your regime, one product at a time. This will give your skin time to adjust. Timing may vary for this; you know your skin better than anyone! You can patch test on your inner elbow or behind the ear beforehand using products. Apply a small amount & leave as long as it normally takes for your skin to respond, or for 24 hours. If you experience any uncomfortable sensations, such as stinging or burning, wash off immediately & contact your store of purchase.

ECO.products are perfectly safe & suitable for all ages! We have certified organic products for baby & suitable products for teenagers, anti-ageing, for mature skins & everyone in between! If you go to the “Know your skin” tab on the ECO. website, you will find information on all skin types & concerns & recommended ECO. products.

Rosacea is a skin condition that’s cause is not completely clear. Symptoms may include redness, visible blood vessels, papules & pustules. Alcohol, caffeine & spicy food consumption may flare this condition. Harsh or chemical products may also aggravate. Recommended ECO. Products are Skin Rescue Serum, Certified Organic Rosehip Oil, Vitamin C serum & the Refresh Range. It is best to slowly introduce your skin to one product at time, & over a period of time for the skin to adjust. Once the skin has adjusted & become healthier, Vitamin A serum may be introduced slowly, at night only.

Most ECO. products are safe for pregnancy; one exception is the Vitamin A serum as it contains Retinol, which is not recommended for pregnancy.

Aromatherapy essential oils should be avoided for the first four months & thereafter can be extremely helpful & provide relief to symptoms (fluid retention, stress, muscle aches), especially in pregnancy massage performed by a certified practitioner or therapist. Do not use essential oils directly on the skin during pregnancy. Essential oils to be avoided during pregnancy are: Bay, Basil, Cedar wood, Clary Sage, Comfrey, Cypress, Fennel, Ginger, Hyssop, Jasmine, Juniper, Lemongrass, Marjoram, Melissa, Myrrh, Peppermint, Rose, Rosemary, Sage & Thyme. It is always advisable to consult your medical, health or certified aromatherapy practitioner for advice on product use in pregnancy.

.ECO.Vitamin C Serum contains 2% Vitamin C in the form of Ascorbyl Tetraisopalmitate. An oil soluble form of Vitamin C, able to penetrate oils (or lipids) as well as water for deeper penetration into the skins layers. It also does not sting on application, as it does not require a low pH to penetrate. It is also a stable form of Vitamin C, therefore works as antioxidant long after you apply & has a longer shelf life. Even though the percentage seems low at 2% this form of Vitamin C is active & combines with other effective ingredients in the serum to deliver results.

ECO. Vitamin A serum contains .5% Retinol. Retinol is a whole form of the Vitamin A molecule. This is one of the most active forms of Vitamin A obtainable over the counter & a potent antioxidant. Vitamin A is naturally found in our body & contributes to healthy vision, bones, immune function & healthy functioning skin. It is a direct skin cell communicator, so vital to “normalize” cell function. It communicates to a skin cell to behave like a young, healthy functioning cell & therefore addresses many skin conditions & concerns; pigmentation, fine lines, wrinkles, loss of elasticity & acne. The overall appearance of the skin is improved. It is not advisable to use Retinol in pregnancy.

All ECO. products are made in Australia, however not all ingredients are sourced from Australia. Due to climatic, geographic & season availability reasons, all ingredients may not be obtained in Australia. Our essential oils are sourced from countries where the plant material grows best climatically & seasonally and that contain the best active constituents to perform accordingly to the high standards we set. The ingredients are sourced from countries aligned with our manufacturing ethical sourcing code compliance & Quality Assurance standards.

You can view all of our ingredients sourcing in our ingredients glossary. 

ECO. Peppermint oil is a pure oil that contains menthol, which naturally holds inherent therapeutic properties. It will crystalise in cooler temperatures, which is a natural process. To liquefy, run the outside of the bottle under warm water and swirl the contents, which should bring it back to its normal state.

We often are asked how we can make such high quality products so affordable. We believe in investing in our ingredients & not fancy packaging or expensive advertising. Many of our customers return because they love the quality, results & value of ECO. products & many find us through recommendation! We are TGA, GMP, ACO. Certified Organic approved for quality assurance.

he Rosehip Oil is perfect for skin maintenance & skin concerns & those who use wish to use a 100% pure certified organic rosehip oil. For the purists who love Rosehip! The Rosehip C02 Super serum is a serum, as it has a cocktail of ingredients & is for perfect for taking the anti-ageing benefits of Rosehip and other potent ingredients to another level. Some people who are first time users to skin care or have skin conditions may prefer to use 100% Rosehip only as their skin treatment or first before introducing other serums.

FAQ Rewards

 Simply login to your account here to view your ECO Rewards.

Send us an email at enquiries@ecomodernessentials.com with all the details and we will refund your points.

If you cancel an order or ask for a refund, your associated rewards points will be removed from your balance.

Rewards reset each year from the date you sign up. Make sure you make the most of your points early on! The more you purchase earlier, the quicker you can benefit for the rest of the year!