What assurance is there for the quality of ECO. products?
We often are asked how we can make such high quality products so affordable. We believe in investing in our ingredients & not fancy packaging or expensive advertising. Many of our customers return because they love the quality, results & value of ECO. products & many find us through recommendation! We are TGA, GMP, ACO. Certified Organic approved for quality assurance.
What quality assurance can you provide for your oils?
We conduct internal testing and third party testing on our oil quality. To obtain copies of our QA reports please email us at email@example.com with your name & order number and we can provide appropriate documents for the oils you have purchased for your peace of mind.
Are your products tested on animals?
We are a cruelty free company. We do not test our ingredients, product prototypes or finished products on animals. We work closely with our ingredient suppliers to ensure they are aware of our company values, policies & are certified for ethical sourcing code compliance. Our PETA Cruelty-free & Vegan logo recognises that we are committed to a strict ban on animal tests from the time we became “PETA Approved” and into the future.
Can ECO. essential oils be ingested or used for cooking?
Essential oils are a mixture of natural chemical compounds specific to the plant family that the oil is derived from. Basic chemistry teaches us that the nutrients of the plant do not survive the process of extracting and distilling of essential oils. They are not nutrients as per say as they contain very little to no water-soluble or fat-soluble vitamins, minerals, proteins, enzymes or hormones.
Although some essential oils can be consumed safely; without adequate training and experience, they can be toxic and/or damaging internally. Although our essential oils are 100% pure & natural, please seek advice from your qualified Aromatherapist or medical practitioner before ingesting to be sure of no harm to yourself or others.
Do ECO. products contain parabens?
No, our products do not contain parabens.
How should I store my essential oils?
Essential oils can be effected by light. Direct sunlight can heat the essential oil and deteriorate their quality. All of our essential oils a bottled in amber glass and we encourage you to store them in a dry, cool, dark place. Essential oil storage boxes are a great way to keep your essential oils safe.
Are essential oils safe for pets?
Essential oils can be toxic for pets. Never leave bottles open or in reach of animals. Each pet will differ, so please use caution when diffusing oils around pets and start by diffusing in a well-ventilated area. Start with a few drops of oil in a diffuser and gradually increase the amount as needed. Watch out for changes in their behaviour, such as leaving the room while oils are burning, changes in eating habits, coughing, sneezing or excessive scratching. If you notice changes then we recommend to stop using that particular oil. The higher the concentration of essential oil, the greater the risk to your pet. Your pet’s body mass will also be a factor on their sensitivity to essential oils. Smaller pets will be more prone to adverse reactions. If your pet ingests any oils accidentally or you have any concerns, go to the veterinarian immediately.
Cats are generally more sensitive to essential oils than dogs, and even a small amount of exposure can cause skin irritation. This is because cats lack a specific enzyme in their liver that helps to break down toxins. As a result, essential oils can build up in their system and cause problems.
APVMA CONSIDER THE FOLLOWING OILS AS DOG & CAT FRIENDLY;
Lavender, German Chamomile, Frankincense, Copaiba, Cedarwood, Ylang Ylang, Bergamot, Clary Sage, Roman Chamomile, Helichrysum, Sandalwood, Vetiver, Geranium, Jasmine, Rose.
APVMA RECOMMEND AVOIDING THESE OILS FOR DOGS & CATS;
Tea Tree, Peppermint, Pennyroyal, Wintergreen, Pine, Sweet Birch, Citrus Oils (d-limonene), Cinnamon, Clove, Eucalyptus, Oregano, Thyme, Anise, Basil, Yarrow, Garlic.
Are your products vegan?
Our entire product line is free of animal-derived ingredients. We are 100% vegan & cruelty free certified by PETA.
Which ECO. products are safe for pregnancy?
Aromatherapy and the use of essential oils can be a great support for an expecting mother, with benefits including pain relief, calming, sleeping, energy and mental grounding. However there are also some warnings that you should consider before using essential oils in your pregnancy journey.
The Golden Rules of Aromatherapy During Pregnancy
If you have had difficulties falling pregnant or if you have had a history of complicated pregnancies or miscarriages avoid using essential oils during the first trimester unless you are under the supervision of a qualified practitioner. Dilute essential oils to 1% in a massage blend. Low dilutions are recommended because the expectant mother may experience a heightened sense of smell and find a stronger blend too overwhelming. Secondly, there is good evidence to suggest that essential oil molecules can cross the placenta and some essential oils in large concentrations may not be healthy for the baby. Use your increased sense of smell to advantage and inhale each essential oil before use. You will know immediately if the oil is suitable for you as it will smell obviously wonderful or unpleasant. Note: essential oil preferences may change throughout your pregnancy.
COMMONLY USED ESSENTIAL OILS TO AVOID DURING PREGNANCY:
•Atlas Cedarwood (Cedrus atlantica)
•German Chamomile (Chamomillia recutita)
*Safe to use in the last few weeks of pregnancy and during labour if desired.
Essential oils can gently enhance an expectant mothers’ journey, both physically and emotionally, during this special time of change in her life. Aromatherapy can be used in all stages of pregnancy from easing morning sickness and aching muscles to labour preparation and support during the delivery. The oils listed below are considered safe and beneficial for pregnant women.
ESSENTIAL OILS FOR PREGNANCY:
Bergamot, Black Pepper, Clove Bud, Frankincense, Geranium, Ginger, Lavender, Lemon/ LIme, Orange, Mandarin, Neroli, Sandalwood & Ylang Ylang.
HELPFUL OILS FOR PREGNANCY CONCERNS:
Muscle aches: Lavender, Ginger, Black Pepper, Roman Chamomile, Frankincense, Clove
Constipation: Lavender, Black Pepper, Orange, Mandarin
Indigestion: Roman Chamomile, Mandarin, Ginger, Orange, Black Pepper, Lime
Morning sickness: Ginger, Lemon, Orange
Stress: Lavender, Ylang Ylang, Neroli, Sandalwood, Bergamot, Frankincense, Geranium
Uterine tonic for labour preparation: Peppermint, Jasmine, Clary Sage, Clove, Palmarosa, Fennel, Nutmeg - massage abdomen and lower back during the last 2 to 3 weeks of pregnancy.
Labour pains and contractions: Lavender, Clary Sage, Black Pepper, Geranium, Marjoram, Clove, Nutmeg, Jasmine, Frankincense, Peppermint, Ginger
Why is there conflicting information about the essential oils I can use during pregnancy?
Even amongst very prominent and respected Aromatherapists there are different opinions about the safety of using certain essential oils during pregnancy. Some essential oils are thought to have the effect of promoting menstruation or regulating hormones and although there is no evidence to suggest that these oils would affect a pregnancy we cannot be sure, so for now avoiding these essential oils is prudent. For safe self-care choose essential oils from the list above. Please always seek medical advice for use of essential oils during pregnancy.
ECO. Face & Body Products
Most ECO. products are safe for pregnancy; one exception is the Vitamin A serum as it contains Retinol, which is not recommended for pregnancy.
Are there any precautions with essential oils when I'm breastfeeding?
Yes. It is not recommended to use essential oils for babies until they are around 2 years old. Take care not to apply an essential oil to the breasts or nipples incase they are ingested by the baby. Essential oil components have been found in breast milk so it may be advisable to avoid topical application of essential oils whilst breastfeeding. Diffusing essential oils is considered safe during the early stages of motherhood.
Are essential oils safe for children?
BABIES (0 to 24 months)
Essential oils are considered too strong for use on a baby’s skin and a little overwhelming on their developing systems. We can still use aromatherapy in the form of tea or in a diffuser.
To soothe irritated skin and cranky moods, add Chamomile or Lavender tea to their bath. Brew a strong pot using the dried herb and strain before adding to your baby’s bath water.
If your baby is breastfeeding you can try drinking Fennel, Peppermint or Chamomile tea which will dilute into your breast milk and help ease your baby's windy, sore tummy.
A massage using a good quality olive oil is a useful remedy for flaky skin and cradle cap.
A diffuser in the bedroom to gently fill the air with aroma creates a restful and calming space. Add 5 drops to the diffuser and diffuse for up to 30 minutes around bedtime. Neroli, Chamomile, Lavender or Mandarin are soothing and relaxing choices.
CHILDREN (2 to 8 years)
Children love aromatherapy and will make it abundantly clear which oils they like the best. Use a low dilution of 1% when applying to your child’s skin. Stick to the gentler essential oils such as Lavender, Rose, Mandarin, Sandalwood, Chamomile, Spearmint, Lemon, Orange, Lemon Myrtle and Neroli. You can also learn more about our ECO. Little range which is formulated with kid-friendly essential oils.
Who doesn’t love a bubble bath? You can make your own by blending 20 drops of essential oil to 100mls of liquid castile soap. Castile soap is made using olive oil and has skin nourishing properties. Neroli, Rose, Sandalwood, Chamomile, Lavender or Mandarin essential oils are gentle on the skin and help with relaxation and ease upsets.
Many children enjoy a massage before bed. A beautiful space for parents and children to bond, massage can help calm the mind and body and if done regularly can become a signal for your child to sleep. Use a 1% dilution; 2 drops of essential oil to 10mls of carrier oil. Pick a blend from Neroli, Rose, Chamomile, Lavender or Mandarin. Older children enjoy choosing their favourite oils for you to use.
An energising blend starts the day with joy and zest for the whole family. Energising morning oils include Lemon, Orange, Lemon Myrtle, May Chang and Spearmint. Blending Tip: Add a few drops of a grounding oil to take the sharp aroma out of a citrus blend. Try Geranium, Ylang Ylang, Cedarwood or Lavender. To disinfect the air when family members have a cold diffuse Lime or Lemon Myrtle to prevent the bug from spreading.
Are your products certified organic?
We have a Certified Organic Collection which you can learn more about here. While we source all of our oils organically, the majority of the farms/countries we source from don’t actually have internationally recognised organic standards. What we do know is that we only source from farms that do not use GMOs or pesticides on their crops. Part of working with natural ingredients means that we must be flexible to change sources should there be a natural disaster or extreme weather in our main country of sourcing. Instead of depleting local supplies we can easily source high quality ingredients from other farms. It makes us more responsive to environmental changes while still knowing the farms we are working with.
Are ECO. oils therapeutic grade?
The term therapeutic grade isn’t actually a recognised Essential Oil standard - there’s no regulating organisation that monitors it. So yes, we could say that we are therapeutic grade but that could be a little misleading as there’s no real definition for it! We prefer to confirm that our oils are 100% pure essential oils, that are true to botanical species and contain no synthetics or nature identicals.
What quality are the ECO. essential oils?
Our essential oils are 100% pure. We source our raw material based on delivering the highest possible quality into each and every product. This includes sourcing our essential oils and carrier oils from countries where the plant material grows best both climatically and seasonally, as well as choosing those that contain the best active constituents to perform accordingly to the high standards we set.
What are the production standards of your products?
Our products are produced in manufacturing facilities that have achieved the highest standards available for cosmetics in Australia, they are TGA compliant, GMP compliant, Australian Certified Organic and audited frequently to maintain this high standard.
Can I recycle bottles from other companies/brands with the ECO. recycling program?
Yes we are happy to help you recycle bottles from other brands, include these along with your ECO. bottles in your return. Please note only ECO. bottles will count towards the 3 units needed to receive your $15 credit.
What are the differences between the two ECO. books?
We have kept some core content around individual essential oils with extra information added. We have over 140 new DIY recipes in the 2nd edition as well as further resources, safety information & in depth content on our essential oil blends including the ECO. Little range.
I have very sensitive skin, can I use ECO. products?
Our natural skin care range is based on pure essential oils, plant extracts & vitamins. These ingredients are active & promote response in the skin (which is what we want to improve our skin health & appearance!) If you have sensitive or sensitised skin, we recommend you slowly introduce new products into your regime, one product at a time. This will give your skin time to adjust. Timing may vary for this; you know your skin better than anyone! You can test patch on your inner elbow or behind your ear before using products. Apply a small amount & leave as long as it normally takes for your skin to respond, or for 24 hours. If you experience any uncomfortable sensations, such as stinging or burning, wash off immediately & contact your place of purchase.
Are all the ingredients of the essential oils sourced from Australia?
All of our products are bottled in Australia, however not all ingredients are sourced from Australia. Due to climatic, geographic & season availability reasons, all ingredients may not be obtained in Australia. Our essential oils are sourced from countries where the plant material grows best climatically & seasonally and that contain the best active constituents to perform accordingly to the high standards we set. The ingredients are sourced from countries aligned with our manufacturing ethical sourcing code compliance & Quality Assurance standards. You can view all of our ingredients sourcing in our ingredients glossary.
I live in a cold climate & my Peppermint essential oil has crystalised, why?
Peppermint essential oil is a pure oil that contains menthol, which naturally holds inherent therapeutic properties. It will crystallise in cooler temperatures, which is a natural process. To liquefy, run the outside of the bottle under warm water and swirl the contents, which should bring it back to its normal state.
What does TGA listed mean?
The Therapeutic Goods Administration is the regulatory body for therapeutic goods in Australia. It is a Division of the Australian Department of Health established under the Therapeutic Goods Act 1989. TGA listed are all unscheduled medicines with well-known low-risk ingredients, usually with a long history of use, such as vitamin and mineral products or sunscreens. These are assessed by the TGA for quality and safety but not efficacy.
ECO. Anxiety Blend essential oil is TGA listed. This allows us to make the following claims;
•Relieve symptoms of mild anxiety
•Help maintain emotional wellbeing
•Promote body relaxation
•Enhance body adaptation to stressIncrease vitality
•Improve sleep quality
AUST L 315659
Is it normal for my diffuser to spark or glow when I plug it in?
If the cord is already plugged into the wall then hot electricity will be travelling from the outlet to the diffuser, this will cause a rapid draw of power when plugged in which results in a slight glowing around the cord when entering the diffuser outlet. This is normal and comparable to static electricity. If you are experiencing this then we recommend to plug the diffuser outlet in first before plugging the power point into the wall which will resolve the issue.
How long will a bottle of essential oil last in my Nebulizing Diffuser?
This can vary depending on which essential oil you are using in your Nebulizing Diffuser, it will also vary depending on how often you use your Nebulizing Diffuser. For a guide, we have used the Nebulizing Diffuser on the intermittent setting for 2 hours, once a day and have found an essential oil will last approximately 2-3 months. This is a guide only and may vary due to the above mentioned.
What if there is an issue with my order?
Please email us to firstname.lastname@example.org within 5 business days of receiving your items.
Do your products contain Palm Oil or Palm Oil derivatives?
We do our best to avoid the use of palm oil across our entire skincare and raw ingredients range. We always aim to use palm oil or derivates that are RSPO MD grade certified. All of our products are palm oil and palm oil derivatives free except: Vitamin C Serum, Erase Body Oil and Hand Sanitiser. If you wish to have more information about these products, feel free to send our team an email.
How can I sign up for an account?
Signing up is easy! Simply create an account here and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning points!
What are the advantages of becoming a rewards member?
Our Rewards Program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases. You also earn points for following us on social media, downloading our ECO. App and SO much more. In addition to earning points, members have the chance to earn tier perks such as; free express shipping*, members-only offers and 5% off on-going orders*. You can view the full list of perks on our rewards page.
Will I receive points for purchases I made prior to creating my rewards account?
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!
I already have an ECO. account. Do I need to create a new one to earn rewards?
We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
What if I have an old email adress or multiple email addresses and want to combine my accounts & earnings?
Please send us an email at email@example.com and our team will be happy to assist you with merging your accounts.
Does it cost anything to begin earning points?
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the Rewards Page to get started.
How do I spend my points?
At the checkout you will be able to select how many points you want to redeem for $ off your order. 500 points = $5 off your order. You can also head over to the Rewards Page and scroll down to "How To Use My Points" section and redeem your points for $ off your order here. *You will not be able to redeem your points if using any other promotion or discount code or during sitewide sales.
What happens if I redeem my points by mistake?
Send us an email at firstname.lastname@example.org with all the details and we will refund your points.
What happens if I cancel an order or if I ask for a refund?
If you cancel an order or ask for a refund, your associated rewards points will be removed from your balance.
How long do I have to use my points?
Points expire 12 months after they are earned. Make sure you make the most of your points early on!
What is a VIP tier and how is this calculated?
ECO. Tiers are calculated by the $ amount you spend on ECO. orders within 12 months. Once you reach a tier, this will be your VIP status for 12 months from reaching that tier. For more info on VIP tiers click here.
How do I know how many points I have?
Ensure you are logged in and head over to your accounts section or on our Rewards Page you will be able to see your points total.
Where can I find all of my rewards account info?
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our Rewards Page.
If I open an account, do I automatically start receiving points?
You will need to activate your account and then you will start earning points. Learn more about how to earn points here.
How do points convert to dollars?
100 points = $1 dollar
Higher tiers in the ECO. Tier program earn more points at a quicker rate, but 100 points always = $1. For Example, as a ECO. Lover, you will earn 5 points for every dollar you spend. So, if you spend $50, you'll earn 250 points.
When you move up to become a ECO. Expert you will be earning points faster as you earn 7 points for every dollar you spend. So, if you spend $50, you'll earn 350 points.
How will I know when I have reached a new ECO. Tier?
When your total spend crosses a tier threshold you will receive an email welcoming you into the new tier. If the tier that you have crossed into is either ECO. Lover, Specialist, Expert or VIP, this email will also include a unique coupon code for you to redeem your one-time rewards coupon. Keep in mind that coupons cannot be used in addition to the redemption of points.
Where can I find my codes to use for redeeming points or tier entry gifts?
This can be found under your 'Rewards History' purple tab on the Rewards Page. If you are having trouble viewing codes, please email us at email@example.com so we can assist.
Essential Oil CandlesView all
Why is pure soy wax better then other candle waxes?
Pure soy wax is derived from soybeans which are a natural, renewable source grown in many regions by organic farmers. Pure soy wax provides a cleaner burn as it doesn’t contain paraffin waxes which are extracts of petroleum and are derived from petrochemicals. Soy wax has a lower melt point (unlike paraffin wax) which works well with essential oils because they require a lower melt point to keep their qualities and to ensure a good scent throw.
Pure Soy Wax is –
• 100% Plant-Based.
• All Natural.
• Sustainable, Renewable and Biodegradable.
• Free of animal testing.
• Free of petroleum products.
• Free of animal products.
• Free of insect products.
• Free of palm oil.
The manufacturing process of pure soy wax is designed to purify the wax, ensuring the removal of any potentially present pesticides, herbicides, or Genetically Modified Materials (GMM)*. This Process has been verified and confirmed to be 100% effective by accredited third party Laboratory Analysis for the wax used.
What is the difference between essential oil candles and fragranced candles?
Pure essential oils provide you with a clean, natural aroma that elicits a response as they contain natural elements that trigger the release of endorphins in the brain. This in turn causes a positive (or negative, depending on your emotional connection) emotional response which may have benefits such as calming your nervous system, relax or energises your senses to enhance your health and wellness. We also use soy wax as it has a lower melt point (unlike paraffin wax) which works well with essential oils because they require a lower melt point to keep their qualities and to ensure a good scent throw.
Fragrance scents are manufactured aromas, which means they have been chemically altered from their original plant extracts to create scents in the way perfume is created. Synthetic fragrances are often the selected choice as these aromas tend to have a wider throw and stronger burn aroma. We are so proud to not have artificial or synthetic fragrance in our candles and instead have 100% pure essential oils for you to enjoy.
Are refills available for candles?
At this stage unfortunately not but it is something we are looking at providing in the near future. The jars can be cleaned and repurposed for other storage purposes or for DIY use.
Why is my candle tunneling and not melting evenly?
Tunneling will occur when you have not let the flame of your candle burn long enough to create a melt pool that reaches the edge of the jar (this can take 3-4 hours). If this occurs do not trim your wick but leave it longer to create a larger flame on your next burn to allow the wax pool to reach the edge of the jar.
Why am I getting black smoke marks on my jar?
Before lighting each time, trim the wick to 6mm as this ensures a smoke free, clean burn.
What's the difference between organic and non-organic?
Every step in the growing, processing and bottling cycle is fully traceable giving the consumer peace of mind that the product is assured to have been grown under all the above mentioned conditions. Certified Organic products are grown and processed without the use of synthetic chemicals, fertilisers or GMOs. Organic Certification means that the product has been produced in the most harmonious way to the planet giving the consumer peace of mind that the product is assured to have been grown under all these conditions.
What certifications and regulations do you hold for your certified organic range?
Our essential oil range is regulated by the Department of Agriculture & Water Resources – National Standard for Organic and Bio‐Dynamic Produce and adhere to Australian Certified Organic Standard. ACO conducts extensive audits of the farms and suppliers annually to ensure compliance.
What does Certified Organic Mean?
Organic is not just “chemical free”. It is a whole system or holistic means of growing and handling plants. Certified organic products are grown and processed without the use of synthetic chemicals, fertilisers or GMOs. Crops are grown using the most ecologically sustainable methods possible to avoid pests and weeds and science being used to determine long term effects on the environment and wildlife. The entire process from planting the seeds to the finished product ensures it is carried out in the most harmonious way to the planet.
FAQ Subscription Boxes
How do I cancel my subscription?
You can cancel at anytime by logging into your account and requesting cancellation. Alternatively, you can email us at firstname.lastname@example.org and we will cancel your subscription. Your subscription will continue to renew indefinitely until cancelled.
Note: You will need to cancel prior to next payment being debited.
If I purchase a single box, can I subscribe later?
Yes sure can! Purchasing a single box is a great way to trial the Aromatherapy Ritual Box or ECO. Oil Club and get an insight into what the subscription would look like. You are free to subscribe at any time afterwards to receive the next box.
How can I update my payment or shipping details?
You can log into your account and update your address or payment details at any time. Alternatively, you can email us at email@example.com and we will update your details
I want to buy the subscription as a gift for someone. How does it work?
That’s such a great gift idea! If you wish to gift the Aromatherapy Ritual Box or ECO. Oil Club to someone, simply enter your own payment details and enter the recipient's postal address.
Can I use a discount code on subscription boxes?
Unfortunately, as the subscription boxes are such great value, discount codes cannot be applied.
Is Toxic Free Home subscription no longer available?
We no longer offer the Toxic Free Home subscription to new subscribers. Those who are already subscribed will be able to complete the subscription.
I am currently subscribed to Toxic Free Home but can no longer see it on the website, why is that?
We have decided to discontinue the Toxic Free Home to new subscribers. You are still subscribed and can finish your Toxic Free Home subscription as intended and will have full access to the Toxic Free Home portal.
ECO. Ritual Box
How do quarterly subscriptions work?
When you subscribe to the Aromatherapy Ritual Box, you will receive a new box every 3 months (this is 4 times per year). The box will be shipped at the time you subscribe and from there, every first day of the new season. The payment of $100 will be directly withdrawn from your account on the first day of the new season.
If I subscribe, when will the payment be withdrawn?
When you subscribe, the payment will be withdrawn from your account and the current box will be shipped to you. Moving forward, your charge will be debited on the first day of every season.
Autumn: 1st March
Winter: 1st June
Spring: 1st September
Summer: 1st December
My subscription date isn’t showing the 1st of the new season/isn’t on the launch date, why is this?
If you have previously edited your subscription date to earlier or changed the billing date for some reason, it will then automatically charge in 3 months time. You will need to re-edit your subscription date in your account for the charge to be on the 1st of the new season, or for whenever you please. When first subscribing, it is automatically set to then recharge every 3 months from the 1st of the season, but if it's edited the system doesn't keep automatically updating.
ECO. Oil Club
How does the ECO. Oil Club subscription work?
When you subscribe to the ECO. Oil Club, you will receive a new box every 2 months (this is 6 times per year). The box will be shipped at the time you subscribed and from there, every 2 months from that date. (eg. if you order on the 1st, the next box will be shipped in 2 months time on the 1st. If you order on the 15th, the next box will be shipped in 2 months time on the 15th.) The payment of $50 will be directly withdrawn from your account on this day.