This service is offered on full-priced essentials or selected collections at the brand’s discretion.

When you check out, you’ll enter your card details as usual. Your card won’t be charged at this point, we’ll simply place an authorisation hold for the total value of the order to ensure the payment method is valid. You’ll only be charged for items you decide to keep.

You’ll only be charged after your order is finalised through your Customer Portal. We’ll send you a link within 24 hours of placing your order to confirm what you’d like to keep. Any unreturned items after the 3-day try-on period will be charged automatically.

A $10 restocking fee will only apply if all items from your Try at Home are returned. If you keep at least one item, no restocking fee will be charged.

This service is currently available within Australia only, and applies to full-priced essentials or selected collections at our discretion. Note this feature is not currently available in The ECO. App.

After you receive your Try at Home delivery, you’ll have 3 days from the delivery date to decide what you’d like to keep. Use the Customer Portal link emailed to you to confirm your selections and complete the order.

If your return is scanned at the post office after your 3 days returns window has closed, your card will be charged. Returns received within 21 days may still be eligible for store credit, but you will no longer qualify for the Try at Home policy.

To remain eligible for return, no more than 1/8th of the bottle may be used. Anything beyond that will be considered a purchase, not a trial.

If you return items from your Try at Home order, the payment hold will remain in place until the returned items are received and processed. Once your return is inspected and accepted, the hold will be partially or fully released depending on what you choose to keep.

Processing times may vary depending on shipping and your bank.