Does this product have a warranty?
Yes all ECO. Accessories have a 12 month warranty.
Is it normal for my diffuser to spark or glow when I plug it in?If the cord is already plugged into the wall then hot electricity will be travelling from the outlet to the diffuser, this will cause a rapid draw of power when plugged in which results in a slight glowing around the cord when entering the diffuser outlet. This is normal and comparable to static electricity. If you are experiencing this then we recommend to plug the diffuser outlet in first before plugging the power point into the wall which will resolve the issue.
Is this essential oil safe to use during pregnancy?
These essential oils can be used with care during pregnancy, ideally in a diffuser or diluted with a carrier oil at a 1% ratio. Avoid using essential oils during the first trimester unless under the guidance of a qualified practitioner. For more information, see our full list of pregnancy-safe oils in our FAQs.
Is this essential oil safe for children?
We do not recommend using Australian Shores Blend around children. Essential oils are generally too strong for babies under 24 months and may overwhelm their developing systems. When diffusing, use fewer drops than you would for adults (around 2–3 drops). Explore our ECO. Little Range for child-friendly blends and read more in our FAQs about aromatherapy for babies and children.
Is this essential oil safe to use around pets?
Peppermint, Citrus, Eucalyptus and Ylang Ylang essential oils are not recommended for use around pets. Always store essential oils out of reach, and if you have any concerns, consult your veterinarian. Explore our Pet Range for pet-friendly blends and read more in our FAQs to see which oils are safe to use around animals.
Can I ingest this essential oil?
Essential oils should not be taken internally unless advised by a qualified health professional or aromatherapist.